Last updated: 9th June 2026
This Privacy Policy explains how ProActive Support Services collects, uses and protects personal information when you use our website, contact us, or submit an enquiry through one of our forms.
1. Who we are
This website is operated by ProActive Support Services.
Address: 50 Walden Road, Sewards End, Saffron Walden, Essex CB10 2LG
Phone: 01799 615066
Company Registration Number: 06707145
VAT Registration Number: 946 7275 81
For the purposes of data protection law, ProActive Support Services is responsible for the personal information it collects and uses.
2. What information we collect
We may collect personal information when you contact us through the website, by email, or by phone.
This may include:
- your name
- your email address
- your phone number
- the service you are enquiring about
- details included in your message or enquiry
- any property, site or business details you choose to provide
We only ask for information that is needed to respond to your enquiry or provide our services.
3. How we collect information
We collect information when you:
- complete a contact form
- complete a request callback form
- contact us by email
- contact us by phone
- provide information in relation to a quotation, enquiry or service request
Our website forms are provided using Forminator. Form submissions may be emailed to ProActive Support Services and may also be stored within the website administration system.
4. How we use your information
We use personal information to:
- respond to enquiries
- arrange callbacks
- provide quotations
- discuss cleaning or maintenance requirements
- provide agreed services
- keep basic business records
- manage customer relationships
- deal with administrative, legal or accounting requirements
We do not use your information for email marketing or newsletter campaigns.
5. Legal basis for using your information
We use your personal information where it is necessary to respond to your enquiry, provide a quotation, or carry out a service you have requested.
We may also use your information where we have a legitimate business interest, such as keeping records of enquiries, managing customer relationships, improving our services, or protecting the website from misuse.
Where we are required to keep certain records for legal, tax or accounting reasons, we may process information to meet those obligations.
6. Forms and enquiries
When you submit a form on our website, the information you provide is used to respond to your enquiry.
This may include your name, contact details, selected service and message. The information may be sent to us by email and may also be stored in the website administration system.
We aim to keep general enquiry information for no longer than 12 months, unless it becomes part of an active customer record, quotation, job record, invoice or other business record that needs to be kept for longer.
7. Website hosting, security and technical logs
Like most websites, our hosting provider may keep basic technical logs for security, diagnostics and server operation. These logs may include information such as IP address, browser type, pages requested, date and time of access, and technical error information.
This information is used to help keep the website secure, diagnose technical problems and maintain the website.
8. Cookies, Google Maps and analytics
Our website includes an embedded Google Map to show our business location. Google may set cookies or collect technical information when the map is loaded or used. This information is controlled by Google and is subject to Google’s own privacy and cookie policies.
We do not currently use Google Analytics or marketing cookies. If analytics or other non-essential tracking tools are added in future, this Privacy Policy and any required cookie controls will be updated.
Google Search Console may be used to help understand how the website appears in Google Search. Search Console does not add public tracking cookies to the website.
We use Cloudflare Turnstile to help protect our website forms from spam and automated submissions. Turnstile may process technical information about your browser and device to confirm that a form submission is genuine. This information is handled by Cloudflare in accordance with its own privacy policy.
9. SEO and website tools
We use website tools and plugins to help manage the site, improve search visibility and handle enquiries. These may include WordPress, Yoast SEO and Forminator.
These tools are used for website administration, search engine optimisation and form handling. They are not used to sell personal data or send marketing emails.
10. Who we share information with
We do not sell personal information to third parties.
We may share information only where necessary with service providers who help us operate the website, manage emails, host the site, process form submissions, maintain security, or meet legal and accounting obligations.
These providers may include:
- website hosting providers
- email service providers
- website software and plugin providers
- professional advisers where required
- legal or regulatory bodies where required by law
11. How long we keep information
General website enquiries are normally kept for up to 12 months.
If an enquiry leads to a quotation, job, invoice, customer record or other business transaction, related information may be kept for longer where needed for business, legal, tax or accounting purposes.
We will not keep personal information for longer than is reasonably necessary.
12. Your rights
Under data protection law, you may have the right to:
- request a copy of the personal information we hold about you
- ask us to correct inaccurate information
- ask us to delete information where appropriate
- object to or restrict certain types of processing
- complain to the Information Commissioner’s Office if you are unhappy with how your information is handled
To exercise your rights, please contact us using the details below.
13. Contact us
For questions about this Privacy Policy or how your personal information is used, please contact us through our Contact page or by using the telephone number listed on this website.
14. Updates to this policy
We may update this Privacy Policy from time to time, for example if we change how the website works, add new services, introduce analytics, change form processing, or add CAPTCHA or other anti-spam tools.
The latest version will be published on this page.